Tell us what needs fixing
When a home or property needs attention, tell us what is happening, where you need help, and how soon you need it
Request help in minutes
Choose the service, describe the problem, and add photos when they can help us understand the issue
Choose when you need help
Tell us whether the problem needs urgent attention, help today, or can be arranged during the week
Follow every step
Review the quotation, confirm the appointment, and follow the technician through your customer portal
We’ll match you with the right professional for the work
We review what the home or property needs, where the work is required, and how soon assistance is needed before connecting the request with a suitable technician
Matched to the work required
Requests are directed according to the type of work, property location, urgency, and technician availability
Clear quotation before work begins
The proposed work and price are shared for approval before the service moves forward
Support throughout the process
From the initial request to completion, Pronto Soluções helps keep the work organised and clearly communicated
Stay informed from start to finish
Review the quotation, confirm the visit, and follow the work through one clear process, whether you are arranging assistance for your home or managing a property.
Clear pricing before work begins
Review the proposed work and price before deciding whether to proceed.
Updates in one place
Follow the appointment, technician updates, and progress through your customer portal.
Service records after completion
Keep access to payment confirmation and the available documentation for the completed work.
Questions about how Pronto Soluções works
Find out what happens after you send a request, how quotations work, and how you can follow the service.
We review the information provided and look for a suitable technician based on the type of work, location, urgency, and availability.
Yes. Requests can be arranged for homes, rental properties, and other properties you manage.
The proposed work and price are shared for approval before the service moves forward.
Yes. You can use Pronto Soluções and the booking app to request home services and project quotations for free. Any call-out, diagnosis, or service cost is shown separately before you confirm.
You can follow appointment details, technician updates, and service progress through your customer portal.
Yes. Photos can help clarify the issue and give the technician more useful information before the visit.
You can keep access to the available payment confirmation and service documentation connected to the completed work.
Still need help?
